Terms and subscription agreement
Last updated: 16 October 2026
This is an English translation for convenience. In case of any conflict between the English and Arabic versions, the Arabic version prevails.
These terms are an agreement between you (“the merchant”, “you”) and Voltenda Co (VOLTENDA CO, Unified National Number 7051833072) (“Voltenda”, “we”), acting through its brand “Tashfeer Agency” (“Tashfeer”), for the use of the “Alsouk Alkabir” platform (“the platform”). By subscribing to the platform or signing in to its app, you agree to these terms and to the privacy policy.
- A one-time setup fee of SAR 3,000, and a subscription of SAR 500 per month covering the owner and 3 team members; each extra team member is SAR 100 per month.
- Or a yearly subscription with 20% off the total (SAR 4,800 instead of 6,000).
- A 14-day free trial for any business that opens its own account, with no payment.
- Payment by bank transfer to the company account shown in “My page → Subscription”; the subscription renews monthly.
- You can cancel whenever you like, and your account stays active until the end of the paid period.
- Your customers' data is yours: we process it only on your behalf, you can export it, and it is deleted after cancellation.
1. The service
The platform gives the merchant: an order website in its business name, on its own domain or a subdomain of alsoukalkabir.com; an app where it receives its customers' requests, assigns them to its team and follows them up; notifications and reports; tools to connect with ad platforms; and any features we add later. Tashfeer sets up the account and the website, and the merchant manages its content and team from the app.
2. Prices
| Item | Price |
|---|---|
| Setup fee (setting up the account and website, and connecting the domain) | SAR 3,000, one time — or free if you activate your account yourself |
| Monthly subscription: owner + 3 team members | SAR 500 per month |
| Each extra team member | SAR 100 per month |
| Yearly subscription (12 months) | 20% off the monthly total × 12 |
| Free trial (for self-opened accounts) | 14 days, free |
- Prices are in Saudi riyals; VAT is added where legally due.
- There is no limit on the number of requests or customers in the subscription.
- WhatsApp messages the platform sends from the merchant's own number are charged at Meta's rates or from the message credit shown in the app.
- We tell you about any price change at least 30 days before it takes effect, and it does not apply to a period you have already paid for.
3. Payment and renewal
- The setup fee is paid before setup starts, and the subscription starts on the date the account is handed over.
- If you open your account yourself, you try the platform free for 14 days. After that your website pauses and the app shows only “Subscription” until you subscribe. The setup fee is paid with the first transfer, and your subscription starts on the day the transfer is confirmed. Your data stays saved as in section 5.
- The subscription renews monthly or yearly, as you choose. You pay by bank transfer to the company account shown in the app and tap “I've transferred”; we confirm receipt and the subscription is extended by the number of months paid.
- If the subscription is not renewed within 7 days of the renewal date, Tashfeer may pause the account after notifying you. Your data stays saved, and the account returns exactly as it was as soon as you renew.
- We issue an invoice for every payment.
4. Cancellation and refunds
- You can cancel the subscription at any time by telling the Tashfeer team; your account stays active until the end of the paid period and does not renew after it.
- Amounts paid for a period that has started are not refundable (including a yearly subscription once it has started), and the setup fee is not refundable once setup has started.
- If we permanently stop the service for a reason on our side, we refund the value of the remaining paid period.
5. Data and ownership
- Your customers' data and your website content are yours. You are the “controller” of your customers' data, and Tashfeer is a “processor” that handles it on your behalf and only on your instructions, to provide the service; we do not sell it or use it for any other purpose.
- Each merchant's data is technically isolated from everyone else's. Protection and retention details are in the privacy policy.
- You can export your customers' data from the app at any time.
- After the subscription ends or is cancelled, we keep your data for 90 days, during which you can renew or ask for an export; then it is permanently deleted (except what the law requires us to keep, such as invoices).
- You are responsible for collecting and using your customers' data lawfully, including telling them about the privacy policy on your website (the platform provides it for you).
6. Your obligations
- The information you give us and publish on your website must be accurate, and you must have the rights to the logos, photos and texts you upload.
- Comply with Saudi laws on advertising, marketing and consumer protection, and with the policies of the ad platforms and Meta for WhatsApp.
- Do not use the platform to send spam or misleading messages, or for any unlawful activity, and do not try to access another merchant's data or disrupt the platform.
- Keep your and your team's login details confidential, and remove anyone who leaves your business from “My team”.
7. Domain and trademark
The merchant's own domain is registered in its name and remains its property; Tashfeer manages its settings with the merchant's permission to run the website. The merchant's brand and logo remain its property, and the platform, its software and design remain Tashfeer's property. On cancellation we help you move the domain settings.
8. Availability and support
- We work to keep the platform available around the clock, with daily backups and fault monitoring, but we cannot guarantee it will never be interrupted, and we may need scheduled maintenance, which we announce whenever possible.
- Support is provided by the Tashfeer team on support WhatsApp 0555447840, from 8 am to 4 pm.
- Some features depend on third-party services (such as Google Cloud, Cloudflare, Meta, Google and email services), and changes to those services may affect some features.
9. Limitation of liability
The platform is a tool that helps you receive and follow up customers; we do not guarantee any number of customers or sales. To the extent the law allows, Tashfeer's liability to you for any claim does not exceed the total you paid in the three months before it, and we are not liable for indirect damages or loss of profit.
10. Suspension and termination
Tashfeer may suspend or terminate the account if the merchant materially breaches these terms or uses the platform unlawfully, after notifying the merchant and giving a reasonable period to put it right where possible.
11. Changes
We may update these terms, show the date of the last update at the top of the page, and tell you about significant changes 30 days before they take effect.
12. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom have jurisdiction over any dispute not settled amicably.
13. Contact us
For any question about the subscription or these terms, or for technical support, contact the Tashfeer team on support WhatsApp 0555447840 from 8 am to 4 pm, or through the contact form on the home page. Service provider: Voltenda Co (VOLTENDA CO), Unified National Number 7051833072, Kingdom of Saudi Arabia, which provides the platform through its brand “Tashfeer Agency”. Email: info@tshfeer.net.